Résumé

References available upon request

Library Information Assistant

New York Public Library, Francis Martin Branch
New York, NY

December 2022 - Present

  • • Operate circulation and reference services using Sierra at a library servicing the public of the West Bronx

    • Perform outreach at schools and daycares to promote and increase awareness, participation, and use of library services

    • Assist in planning and delivering library programs for children, including storytime hours and “Library Builders” after-school programs

Library Associate

Teachers College, Columbia University
New York, NY

September 2022 - December 2022

  • • Operate circulation and reference services using Alma (ExLibris) at a library servicing graduate and undergraduate students of Teachers College

    • Oversee library facility and operations in the absence of library management staff

    • Instruct patrons on the use of library services including Internet applications, printing, course reserves, and room reservations

Crew Member

Trader Joe’s, Lower East Side
New York, NY

September 2022 - December 2022

  • • Deliver exceptional front-line customer service to the public of the Lower East Side

    • Enhance customer satisfaction through personalized engagement while cashiering, shelving inventory, and performing store upkeep

    • Evaluate store product to deliver informed recommendations to customers

Library Assistant

Kentridge High School
Kent, WA

October 2021 - August 2022

  • • Operated circulation and reference services using Follett Destiny at a library servicing over 2000 high school students from diverse racial, cultural, and economic backgrounds

    • Executed circulation duties including fine & fee management, processing of reserves, and opening/closing procedures

    • Strengthened library collection through purchase recommendations and weeding of materials

    • Instructed patrons on the use of Internet databases, computer applications including MS Office, and library services such as print pick-up and book holds

    • Designed and displayed book exhibitions including new acquisitions and monthly observances

    • Promoted library resources and services via book announcements, handouts, and video distribution

    • Headed library facility and operations in the absence of the Teacher/Librarian

    • Fostered an academic atmosphere by ensuring patrons followed library policies and procedures

    • Developed and launched teen programming including "D&D 101" and the Women's History Raffle

Sales Associate

The Museum of Flight
Seattle, WA

May 2022 - July 2022

  • • Leveraged customer service skills to best serve a diverse patronage including international visitors

    • Utilized verbal and written communication skills to field customer questions in person, over the telephone, and electronically

    • Collaborated with a team of 10 associates to provide the highest level of customer service possible

Administrative Assistant

Meridian Elementary School
Kent, WA

November 2021 - May 2022

  • • Supervised students of ages between five and twelve years during unsupervised recess and lunch hours

    • Provided administrative support including schedule management of the principal and assistant principal, organization and filing of student records, and maintenance of the “Self-Manager” student program

    • Fielded questions and concerns from parents and other family members in person, via e-mail, and on the telephone

Continuing Care Coordinator

CellNetix Pathology & Laboratories
Tukwila, WA

July 2020 - October 2021

  • • Expedited circulation and lending services for patients and medical professionals

    • Addressed emergent needs of a staff of over 20 pathologists

    • Resolved patient issues with sympathy, understanding, and expediency

Lead Lab Assistant

CellNetix Pathology & Laboratories
Tukwila, WA

August 2017 - July 2020

  • • Sustained a high quality of work in a fast-paced environment requiring high attention to detail

    • Supervised operations of a team of 6 laboratory assistants

    • Collaborated with higher management and other departments to streamline procedures and improve processes

Education Program Coordinator

Q Center, The University of Washington
Seattle, WA

September 2014 - June 2017

  • • Created and conducted "Safe(r) Zone" community training program, delivering both small and large group instruction

    • Facilitated "Queer 101" focus group, including curriculum development, response assessment, and course promotion

    • Performed outreach to promote center services, including tabling at campus events for prospective students and partnering with campus activist groups